Council praised for service culture

Basildon Council has been commended for its high quality service in two separate awards.

In a ranking of the top 100 UK employers for school leavers, Basildon came in at number 31, the second highest local authority, with a score of 86.5%.
The awards were decided by the opinions of apprentices and school leaver trainees from 100 UK organisations, through surveys covering every aspect of their working lives, from job satisfaction and career progression, to company culture and work-life balance.
The council’s apprenticeship scheme involves a comprehensive training programme which leads to an apprentice qualification. Training includes adapting to the work environment, understanding responsibilities and managing performance.
“To receive recognition for our commitment to creating opportunities and supporting young people to gain meaningful work experience and employment is great,” says Claire Owen, principal learning and occupational development consultant at the council. “But to receive this because of how our younger staff feel about working with us is even better.”
The council also scooped two regional awards for its customer service. It was named Public Sector Contact Centre of the Year at the London and South East Contact Centre Awards.
Customer services adviser, Jan Rawnsley, also won Public Sector Agent of the Year, beating off competition from 300 nominees.
Trevor Butterworth, chief executive of UK Contact Centre Forum, who organised the 2017 London and South East Contact Centre Awards, said: “With the 2017 awards attracting 30% more entries than the previous year, competition has been stronger than ever. The public sector category judges were particularly impressed with the quality of Basildon Council’s customer operations, as well as its leadership and investment in training and development. 
“Congratulations also to Agent of the Year, Jan Rawnsley, whose warmth and dedication to customers was apparent for all to see. She has dedicated her life to customer service in the public sector and is thoroughly deserving of this recognition.”

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